Legal & Compliance

Privacy Policy

Last Updated: September 2026 • Effective Date: September 2026

Entity Information: This website (ayuzaa.com) is owned, managed, and operated by S.C. ENTERPRISES (Legal Proprietor: YATIN), having registered office at Building No. 020, Village Kanwali, Rewari, Haryana - 123411, India. GSTIN: 06DQOPK8374L1ZZ • MSME Udyam: UDYAM-HR-15-0040229.

1. Introduction & Scope

S.C. ENTERPRISES ("we", "us", "our", or "Ayuzaa") is committed to protecting the privacy and personal data of our customers and visitors ("you", "your", or "user"). This Privacy Policy explains our practices regarding the collection, use, disclosure, storage, and protection of your personal information when you access or make a purchase from ayuzaa.com (the "Website").

By browsing our website, registering an account, or placing an order, you agree to the collection and handling of your information as outlined in this Privacy Policy in compliance with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We only collect information necessary to fulfill orders, process payments, provide herbal consultation, and improve our services:

• Personal Identification Details: Name, phone number, mobile number, email address.
• Shipping & Billing Details: Delivery street address, city, district, state, postal PIN code, and landmark.
• Account Credentials: Username and encrypted passwords for registered user accounts.
• Technical & Log Data: Internet Protocol (IP) address, browser type, operating system, referring URLs, device identifiers, and browsing patterns.
• Customer Support Interactions: Messages, feedback, WhatsApp correspondence, and inquiry logs.

3. Payment Processing & Financial Data Security (Razorpay Integration)

We do NOT collect, view, store, or process your sensitive banking credentials, credit card numbers, debit card numbers, CVV, or UPI PINs on our servers.

All digital payments on ayuzaa.com are securely processed through our authorized payment gateway partner, Razorpay Software Private Limited ("Razorpay"). Razorpay is fully certified under PCI-DSS (Payment Card Industry Data Security Standard) Level 1, ensuring the highest level of encryption, bank-grade tokenization, and anti-fraud protocols. Your payment transaction data is only stored as long as is necessary to complete your purchase transaction.

4. How We Use Your Information

We utilize the collected information strictly for legitimate commercial purposes, including:

• Processing, packaging, verifying, and dispatching your orders for Ayuzaa Liv Kavach (500ml) and related formulations.
• Generating tax invoices and shipping manifests in accordance with Indian Goods and Services Tax (GST) regulations.
• Sending transaction alerts, order confirmations, dispatch notices, and tracking numbers via SMS, WhatsApp, or Email.
• Responding to your customer service questions, dosage inquiries, and return/refund requests.
• Detecting, preventing, and mitigating fraudulent transactions and unauthorized activities.

5. Data Sharing & Third-Party Service Providers

We never sell, rent, or trade your personal information to third-party marketing companies. Your data is shared strictly on a need-to-know basis with trusted partners who assist us in operating our business:

• Payment Gateways: Razorpay for secure checkout verification and refunds.
• Logistics & Courier Partners: Trusted delivery providers (Delhivery, BlueDart, Xpressbees, India Post) to transport and deliver orders to your doorstep.
• Legal & Regulatory Authorities: Where required by law, subpoena, court order, or governmental authorities to comply with applicable statutory obligations.

6. Cookies and Tracking Technologies

Our website utilizes standard HTTP cookies, session tokens, and web beacons to recognize your browser, maintain items in your shopping cart, analyze site traffic, and optimize website responsiveness. You can configure your browser settings to decline cookies; however, certain interactive shopping features of the website may not function properly without cookies.

7. Data Security Measures

We implement stringent technical and organizational security controls, including 256-bit Secure Socket Layer (SSL) encryption, firewalls, and restricted administrative access to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Your Rights

As a valued user, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections, updates, or rectifications of inaccurate contact or address details.
• Request deletion or erasure of your account and personal data, subject to mandatory statutory tax and accounting retention requirements.
• Opt out of non-transactional marketing communications at any time.

9. Grievance Officer & Nodal Contact Details

In accordance with Information Technology Act 2000 and the Rules made thereunder, the name and contact details of our designated Grievance Redressal Officer are provided below:

We endeavor to acknowledge all grievances within 48 business hours and resolve them within 30 days from the date of receipt.