Customer Protection • Fair Exchange

Return, Refund and Cancellation Policy

Effective Date: September 2026 • Brand: Ayuzaa • Entity: S.C. ENTERPRISES

Customer First Commitment: At S.C. ENTERPRISES (Brand: Ayuzaa • Proprietor: YATIN), we pride ourselves on authentic, pure Ayurvedic formulations. Every bottle of Ayuzaa Liv Kavach (500ml) is manufactured under strict quality audits. This policy outlines clear guidelines for order cancellations, replacements, and Razorpay-powered refunds. Registered Office: Building No. 020, Village Kanwali, Rewari, Haryana - 123411, India. GSTIN: 06DQOPK8374L1ZZ.

1. Order Cancellation Policy

We understand that circumstances may arise where you need to cancel your order. Please note our cancellation timelines:

• Before Dispatch (Within 24 Hours): You may cancel your order at any time before it has been dispatched from our fulfillment facility (or within 24 hours of placing the order, whichever is earlier). To cancel, simply WhatsApp or call our support line at +91 7082039192 or email ayuzaa.org@gmail.com with your Order ID. Upon cancellation, 100% of your payment will be refunded to your original payment method.
• After Dispatch: Once an order has been handed over to the courier partner and a tracking number is generated, it cannot be cancelled in transit. In this case, you may refuse delivery upon arrival or follow our Return/Replacement process.

2. Return & Replacement Window (7 Days)

We provide a 7-Day Replacement or Return Guarantee from the date of package delivery under the following qualifying conditions:

• Product received is physically damaged, leaking, or broken during courier transit.
• Tamper-evident bottle safety seal is broken or compromised upon delivery.
• Incorrect product, quantity, or variant dispatched against your confirmed order.
• Product has passed its printed manufacturing expiry date.

3. Conditions for Returns & Consumables Hygiene Notice

Because Ayuzaa products are oral herbal dietary health consumables governed by AYUSH safety guidelines:

• The bottle must be unused, unconsumed, and the outer cap/induction seal must remain intact (unless the damage occurred in transit).
• The item must be in its original outer box with original batch label, MRP tag, and invoice.
• Proof Required: Customers are requested to record a brief video while unboxing or provide clear high-resolution photographs of the damaged/defective product and shipping label within 48 hours of delivery.

4. Step-by-Step Return Process

1. Initiate Request: Contact our team via WhatsApp at +91 7082039192 or email ayuzaa.org@gmail.com within 7 days of delivery. State your Order ID and attach photos/videos.
2. Verification: Our quality assurance team will inspect the details within 24 to 48 hours.
3. Reverse Pickup / Dispatch: Once approved, we will schedule a reverse pickup through our logistics partner (Delhivery / BlueDart) at no additional charge to you. If reverse pickup is unavailable for your PIN code, we will assist you with subsidized self-ship reimbursement.
4. Resolution: You can choose either a Free Immediate Replacement dispatched via express courier, or a 100% Full Refund.

5. Refund Processing & Settlement Timelines (Razorpay)

6. Late or Missing Refunds

If 7 business days have elapsed since receiving your Razorpay refund confirmation and the funds are not visible in your account:

• Check your bank statement or UPI app transaction history again.
• Contact your credit card company or bank branch, as processing delays may occasionally occur prior to posting.
• If you have completed the above and still require assistance, reach out to us at ayuzaa.org@gmail.com or WhatsApp +91 7082039192, and our finance desk will coordinate with Razorpay support immediately.

7. Return & Refund Support Desk