Logistics • Dispatch Timelines

Shipping and Delivery Policy

Effective Date: September 2026 • Brand: Ayuzaa • S.C. ENTERPRISES

Delivery Guarantee: All orders placed on ayuzaa.com are packed, audited, and dispatched by S.C. ENTERPRISES (Proprietor: YATIN) from our centralized dispatch hub at Building No. 020, Village Kanwali, Rewari, Haryana - 123411, India. GSTIN: 06DQOPK8374L1ZZ • MSME Udyam: UDYAM-HR-15-0040229.

1. Geographic Coverage

We provide Pan India Express Shipping covering over 26,000+ postal PIN codes across all Indian States and Union Territories, including metro cities, Tier 2, Tier 3 cities, and rural postal zones via leading national logistics networks.

2. Order Processing & Dispatch Timeline

• Dispatch Window: All confirmed orders for Ayuzaa Liv Kavach (500ml) are inspected, packed in secure tamper-proof packaging, and dispatched within 24 to 48 business hours (excluding national holidays and Sundays).
• Cut-off Time: Orders placed before 2:00 PM IST on working days are processed for same-day or next-business-day dispatch.

3. Estimated Delivery Timeframes

*Note: Extreme weather conditions, natural calamities, regional restrictions, or festival peak volumes may occasionally cause unforeseen delays. Our customer support desk actively monitors all transit manifests.

4. Shipping & Handling Charges

• Free Express Shipping: We offer 100% Free Express Shipping across all PIN codes on all orders of Ayuzaa Liv Kavach (500ml) at ₹1,799.00. No hidden handling or packaging fees will be charged at checkout.
• Cash on Delivery (if applicable): Minimal courier handling fees, if any, will be clearly itemized prior to order finalization.

5. Real-Time Shipment Tracking

As soon as your package is scanned by our logistics partners, an automated notification containing the Courier Name, Airway Bill (AWB) / Tracking Number, and a direct tracking link will be sent to your registered WhatsApp Number and Email Address. You can follow your parcel in real-time from our warehouse to your doorstep.

6. Logistics Partners

We work exclusively with India's most dependable tier-1 courier operators:

• Delhivery Surface & Express
• Blue Dart Express
• Xpressbees Logistics
• India Post (Speed Post) for remote interior and non-standard pin codes.

7. Undelivered Packages & Address Issues

If the delivery agent is unable to complete delivery due to an incorrect address, recipient unavailability, or phone unreachable:

• The courier partner will attempt delivery up to three (3) consecutive times.
• Our customer support team will contact you via WhatsApp or phone to coordinate delivery rescheduling.
• If the package remains uncollected and is returned to our Rewari facility (RTO), we will re-dispatch it promptly upon address re-verification or issue a refund as per our Refund Policy.

8. Damaged Packages in Transit

If you observe noticeable crushing, leakage, or tampering of the outer shipping box upon delivery:

• Take photos of the damaged parcel prior to opening.
• Record an unboxing video as proof.
• Report the incident to our support team within 48 hours at ayuzaa.org@gmail.com or WhatsApp +91 7082039192.
• We will immediately dispatch a Free Priority Replacement without waiting for the courier investigation.

9. Shipping Support & Dispatch Desk